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While we strive to adhere to our proposed itineraries, unforeseen circumstances may necessitate modifications. These could include changes in accommodation, itinerary adjustments, or other factors influenced by safety concerns or weather conditions. In such instances, we're committed to providing suitable alternatives or compensation where applicable. All changes will be communicated in a timely manner via email.

We understand the importance of timely refunds. Therefore, refunds are processed within 5 business days of receiving a cancellation request. Once your request has been processed you will receive a Payment Refund Authorisation confirmation email from Roar and Explore Tours (PVT) Ltd. Please anticipate varying processing times based on your financial institution. Refunds may take up to 14 business days to reflect in your account, depending on your banking institution. Refunds are processed utilizing the original payment method whenever feasible.We will notify you via email once your refund has been completed. 

Refund Policy

Last Updated February 19,2024

By selecting Roar & Explore Tours for your safari expedition, you agree to the terms outlined in this refund policy. We appreciate your understanding and cooperation as we endeavor to provide you with exceptional safari experiences. At Roar & Explore Tours, we prioritize transparency and fairness in all our dealings, including our refund policies. Whether you're canceling your booking or unforeseen circumstances lead to changes in our itineraries, we're committed to ensuring you understand your options. 

Key Rights Under the Package Travel

  • You will receive all essential information about the package before concluding the package travel contract.

  • At least one trader is always liable for the proper performance of all the travel services included in the contract.

  • You will be provided with an emergency contact number or details of a contact point where you can reach the organizer.

  • You may transfer the package to another person, subject to reasonable notice and possibly additional costs.


Please see below for more information on our refund policy to see if you qualify for a refund.


*Refunds will only be issued if proof of payment is provided. 

Cancellation by Customer

All refund requests must be sent through to 30 days or more before the scheduled departure date to qualify for a full refund, minus any non-refundable expenses incurred (e.g. permits, accommodation deposits, etc.). Cancellations made within 30 days of the scheduled departure date may be subject to a cancellation fee, determined by factors such as proximity to the departure date and non-recoverable expenses. All applicable cancellation fees and non-refundable expense deductions will be detailed and explained in a Refund Confirmation Email. 

Cancellation by Roar & Explore Tours

In rare cases where circumstances beyond our control necessitate the cancellation of your purchased experience (e.g. natural disasters, political instability, etc.), we guarantee a full refund of the tour price. Rest assured, we'll promptly notify you of any such changes via email.

Modifications and Changes

Refund Process

To cancel your booking and receive a refund, please email your request to the Roar and Explore Tours team at to obtain a Payment Refund Request email. The Payment Refund Request email will guide you through the refund process with efficiency and care. Kindly include your proof of payment, booking confirmation and the reason for your refund request to meet the requirements and be eligible for a refund. 

Refund Processing Time


For cases where a refund is not possible or does not meet the requirements to be eligible for a refund, our team will do our best to rectify the issue within our means. 

Questions & Disputes

If you have any questions or a dispute with our process kindly contact us via email at and our management team will be happy to assist you.

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